Shipping Policy

Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.

All orders are processed within 2 to 9 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $99. 

Free Local Pickup
You can skip the shipping fees with free local pickup. Since we do not have a brick-and-mortar store, our pick-up location is simply just that and not to be confused with an in-store location.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions.

Please have your order confirmation email with you when you come.

International Shipping
We offer international shipping to the following countries: the United States.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Apollo's True North is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow a minimum of 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at apollostruenorth@gmail.com with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges
See our Refund Policy here.

If you have any further questions, please don't hesitate to contact us at apollostruenorth@gmail.com.